I need support with an active/current order
- I'm a patient and I need to cancel my Scripts order. How do I do this?
- I need support with my order, how do I contact the Scripts by honahlee team?
- Why do my eScripts say they are already dispensed?
- I have a product issue/defect (ie mould or broken cart) with a product I ordered from a Scripts by honahlee pharmacy.
I need support with an cancelled/completed order
I am a pharmacy
- I'm a pharmacy interested in joining the Scripts by honahlee platform. How do I proceed?
- I'm a pharmacy trying to order a specific product for a patient. How do I proceed?
- How do I process a paper script for a patient?
- I received a paper prescription. What do I do?
- I'm looking for a Dr's Authorisation (AP or SAS B) letters but they're not in the Scripts database - what do I do?
I have another question related to Scripts
- Why do my eScripts say they are already dispensed?
- I'm unhappy with my clinic and would like to get my scripts released. How should I proceed?
- How long are my prescriptions valid for?
- I have e-scripts through a prescriber/ clinic that doesn't want me ordering outside of their system. Will I get in trouble ordering on Scripts by honahlee?
- I am a patient. How can I get verified patient access to Catalyst?
- What are product substitutions and how do they work?