Mikhaila Fitzpatrick
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Articles
Recent activity by Mikhaila Fitzpatrick-
How to manage substitution requests (if you're not able to substitute without a new script)
Substitutions can be a confusing topic for some pharmacies. As many of you will know, unless a pharmacy is based in Victoria, providing a substitution for a patient without aquiring a new script is...
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How do I cancel an order?
To cancel an order, you simply need to tag the honahlee team by writing @honahlee in the pharmacy chat, and explain why the cancellation is required. Below are some examples of communications we wo...
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I need support with my order, how do I contact the Scripts by honahlee team?
Please refer to this FAQ where we outline the best (and fastest) way to get support regarding your order.
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I need support with my order, how do I contact the Scripts by honahlee team?
When it comes to an order on the Scripts by honahlee platform, 99% of all the issues you might encounter with your order can be solved by the pharmacy your order is with. This is why we created th...
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Changing an order from delivery to pick-up (or visa versa)
At present, we don't have the ability to manually change a delivery order to a pick-up order (or visa versa) in the system. However, you can: 1) Add an additional shipping fee to an order that...
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A patient has ordered a product I don't have in stock - what do I do next?
In the case where a patient has ordered a product that you had incorrectly listed as ships in 24h, we suggest sending the following message, followed by the updating of your stock levels of the s...
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A patient wants to pay in-store, but they placed an order on Scripts, how do I proceed?
The Scripts by honahlee team do their best to ensure that the pharmacies in our network are respected, empowered, and delivered as much support as we can to ensure their businesses thrive in our pa...
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A patient has reached their monthly limit - what do I do next?
If a patient has reached their monthly limit, we expect all pharmacies offer to the patient to hold the order until the next date they are able to order. If the order can be amended to have le...
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A patients script is expired - what do I do next?
Before accepting orders, we request all pharmacies check the prescription uploaded, an ensure the script is in date before confirming the order. If you discover the patients script is expired, y...
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When to transfer an order
A transfer makes sense in a few situations, all of which we'll outline below, but all relate to a situation where for whatever reason, you're unable to fulfil an order as requested by a patient. 1....