Mikhaila Fitzpatrick
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Recent activity by Mikhaila Fitzpatrick-
A patient wants to pay in-store, but they placed an order on Scripts, how do I proceed?
The Scripts by honahlee team do their best to ensure that the pharmacies in our network are respected, empowered, and delivered as much support as we can to ensure their businesses thrive in our pa...
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A patient has reached their monthly limit - what do I do next?
If a patient has reached their monthly limit, we expect all pharmacies offer to the patient to hold the order until the next date they are able to order. If the order can be amended to have le...
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A patients script is expired - what do I do next?
Before accepting orders, we request all pharmacies check the prescription uploaded, an ensure the script is in date before confirming the order. If you discover the patients script is expired, y...
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When to transfer an order
A transfer makes sense in a few situations, all of which we'll outline below, but all relate to a situation where for whatever reason, you're unable to fulfil an order as requested by a patient. 1....
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How to transfer an order to another pharmacy
Step 1: Navigate to the order you wish to transfer Step 2: Click the "..." button on the right hand side of the dark blue bar and select "Transfer order" Step 3: Select the transfer reason, and...
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I am a Sirius Green patient and need support with my Scripts order/Catalyst account
If you're a patient with Sirius Green, and you haven't found the answer to the question you have in our FAQ pages, please send an email to hello@siriusgreen.com.au your question can be attended to ...
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Why do my eScripts say they are already dispensed?
When you place an order with a pharmacy with your initial script and they dispense your medication, the original script (called a token) now becomes invalid. The pharmacy then can, and with Scripts...
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Why do my eScripts say they are already dispensed?
When you place an order with a pharmacy with your initial script and they dispense your medication, the original script (called a token) now becomes invalid. The pharmacy then can, and with Scripts...
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Why do my eScripts say they are already dispensed?
When you place an order with a pharmacy with your initial script and they dispense your medication, the original script (called a token) now becomes invalid. The pharmacy then can, and with Scripts...
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I am a patient. How can I get verified patient access to Catalyst?
In order to get verified patient access to Catalyst you'll need to have a health professional invite you into the system. While we know this is frustrating, we've done this to help keep in alignmen...