In the case where a patient has ordered a product that you had incorrectly listed as ships in 24h, we suggest sending the following message, followed by the updating of your stock levels of the specific product that's out of stock.
We also suggest to use this opportunity to check on the rest of your 24h listings to ensure nothing else is in fact out of stock.
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Hi NAME,
we're sorry, but our listing was incorrect, and we'll need to order this medication. Here are your options for this order.
1. We can ask honahlee to transfer the order to another pharmacy that can ship ASAP. 2. We can provide you a $x discount on the order to compensate for the delay and order the medication for you now.
Please let us know how you'd like to proceed.
- PHARMACIST NAME
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If for some reason you are unable to order stock for the patient (if it is OOS Australia wide, or has been discontinued), then remove the mention of this in the above message, and ask the patient if they would like the order to be transferred to another pharmacy which might have stock.
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