The Scripts by honahlee team do their best to ensure that the pharmacies in our network are respected, empowered, and delivered as much support as we can to ensure their businesses thrive in our partnership.
We expect the same from our pharmacy partners.
It's not uncommon for a patient to have an issue with processing a payment on our platform. Perhaps they have insufficient funds, or they keep receiving a confusing error message when trying to make the payment, and ask you if they can simply come in-store to collect their medication.
While we don't want to inconvenience patients in any way, we do expect that our pharmacy partners do everything in their power to keep all Scripts transactions within the platform. The small percentage we take from each sale goes towards improving the platform for both our pharmacy partners and their patients, and is an important part of keeping our business, in business.
Therefore if a patient is having an issue with completing a transaction, we request that you alert us in the pharmacy chat by writing @honahlee and asking for support.
If a patient's card is showing as having insufficient funds, we expect our partners to ask them to try a different card first, instead of encouraging them to come and pay in-store. Should a patient come in-store and try to pay for their online order in person, we also expect our partners to explain that paying via the platform is preferred, as it ensures that the Scripts platform is renumerated for the work they do in connecting patients and pharmacies.
We understand that it won't always be possible to convince a patient to pay online if they want to collect their order in store, but we do expect our partners to do everything they can to try and encourage this behaviour.
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