Demi Pradolin
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Activity overview
Latest activity by Demi Pradolin-
Demi Pradolin created an article,
I'm a patient. Where are my script repeats and how can I get them?
It's important to understand that Scripts by honahlee is simply a platform that connects patients and pharmacies. We do not have access to any of your repeats. If you placed an order on Scripts ...
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Demi Pradolin created an article,
I'm a patient and I need to cancel my Scripts order. How do I do this?
When it comes to requesting an order cancellation, this MUST be done via the pharmacy chat connected to your order. It's important that the pharmacy you've ordered with is aware that you are req...
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Demi Pradolin created an article,
A patient wants to pay in-store - what do I do next?
In a situation where a patient already has an active order on the Scripts platform, but comes in person to pay for the order unexpectedly (or requests to pay in person), here are some ways to han...
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Demi Pradolin created an article,
A patients tokens have been dispensed. What do I do next?
Just because the tokens a patient has uploaded has been dispensed, it doesn't mean that they don't have other scripts they might want dispensed instead. The best way to get a clear idea of the scri...
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Demi Pradolin created an article,
How to manage substitution requests (if you're not able to substitute without a new script)
Substitutions can be a confusing topic for some pharmacies. As many of you will know, unless a pharmacy is based in Victoria, providing a substitution for a patient without aquiring a new script is...
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Demi Pradolin created an article,
How do I cancel an order?
To cancel an order, you simply need to tag the honahlee team by writing @honahlee in the pharmacy chat, and explain why the cancellation is required. Below are some examples of communications we wo...
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Demi Pradolin created an article,
I need support with my order, how do I contact the Scripts by honahlee team?
Please refer to this FAQ where we outline the best (and fastest) way to get support regarding your order.
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Demi Pradolin created an article,
I need support with my order, how do I contact the Scripts by honahlee team?
When it comes to an order on the Scripts by honahlee platform, 99% of all the issues you might encounter with your order can be solved by the pharmacy your order is with. This is why we created th...
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Demi Pradolin created an article,
Changing an order from delivery to pick-up (or visa versa)
At present, we don't have the ability to manually change a delivery order to a pick-up order (or visa versa) in the system. However, you can: 1) Add an additional shipping fee to an order that...
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Demi Pradolin created an article,
A patient has ordered a product I don't have in stock - what do I do next?
In the case where a patient has ordered a product that you had incorrectly listed as ships in 24h, we suggest sending the following message, followed by the updating of your stock levels of the s...