Just because the tokens a patient has uploaded has been dispensed, it doesn't mean that they don't have other scripts they might want dispensed instead. The best way to get a clear idea of the scripts a patient has that are able to be dispensed is by accessing their ASL (active script list).
Below you can find a message you can send the patient in the pharmacy chat to ask to access their ASL.
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Hi NAME
The token you have uploaded for PRODUCT X has already been dispensed. We can get access to all of your repeat tokens right away if you can send us your
- Medicare card #
- Individual reference # (# next to your name)
- Date of birth
We'll then trigger off a text to you, which you'll need to reply to, and then we'll have access to your scripts.
Please reply to this message with your details so we can fulfil this order.
PHARMACIST NAME
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If the patient has no active scripts available to dispense, or does not grant you permission to check their ASL, you can request a cancellation on the grounds that with no active script to dispense, the order cannot be fulfilled.
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