A patients script is expired - what do I do next?

Before accepting orders, we request all pharmacies check the prescription uploaded, an ensure the script is in date before confirming the order. 

If you discover the patients script is expired, you should ask the patient if you can access their ASL to see if they have any other active prescriptions. 

Below you can find a message you can send the patient in the pharmacy chat to ask to access their ASL. 

---

Hi NAME

The token you have uploaded for PRODUCT X has already been dispensed. We can get access to all of your repeat tokens right away if you can send us your

• Medicare card #
• Individual reference # (# next to your name)
• Date of birth

We'll then trigger off a text to you, which you'll need to reply to, and then we'll have access to your scripts. 

Please reply to this message with your details so we can fulfil this order.

PHARMACIST NAME

---

If they don't permit this, and don't have any other active scripts to fill, you can request a cancellation of the order. Simply tag us in the chat with @honahlee and request we cancel the order due to an expired prescription.

If they allow you to access their ASL, we request you do so, and see if they're interested in having any other active scripts filled, should they have them listed in their ASL.